SERVICE GUARANTEES
99.9% Network Uptime Guarantee
NAISSCO guarantees that the Customer’s website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our offered network and areas where NAISSCO has no direct influence, such as hosting provider or backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of NAISSCO may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.
NAISSCO guarantees 99.9% network uptime and 99.9% server stability uptime. This, however, does not refer to problems stemming from:
- Hosting Provider or Server Hardware Breakdown
- User error(s) or purposeful interruption(s) (e.g. if a client shuts his/her own server down, NAISSCO cannot be held responsible for the downtime)
- Failures due to software that is not explicitly supported by NAISSCO If a hardware crash provoked by the customer consequently happens, NAISSCO has no responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
CUSTOMER SERVICE CONTACT DETAILS
Following are the contact details, which the please use any of the options listed below:
- Open a Ticket from the Web Hosting Control Panel
- Phone or Fax:US/ Canada Toll Free: +1-833-624-7726
- Post address details: North America Integrated Systems Solutions Corporation (NAISSCO),
- 242 – 8B- 8th Street East – Saskatoon, SK, Canada S7H 0W2